Terms of Service

Effective date: 9 July 2026

1. Operator and contact

Crumbroad is operated by:

2. The Service

Crumbroad provides AI-assisted tools for creating and running templates and content workflows, organizing generated assets, publishing creator storefronts, and buying or selling digital templates and related digital content. Features may include prompts, chats, generated outputs, file storage, public profiles and storefronts, subscriptions, service credits, ratings, and third-party integrations.

We may improve, add, remove, or modify features. If a change materially and adversely affects a paid Service, we will provide notice where reasonably possible and any remedy required by applicable law.

3. Eligibility and accounts

You must be at least 13 years old or the minimum age required in your country to consent to an online service, whichever is higher. If you are under 18, you must have permission from a parent or legal guardian. You must be at least 18 and legally capable of contracting to purchase paid products, connect a payment account, publish paid marketplace content, or act as a creator-seller.

You must provide accurate information, protect your credentials, and promptly notify security@crumbroad.com if you suspect unauthorized use. You are responsible for activity under your account. Accounts may not be sold, shared, or transferred without our written permission.

4. Acceptable use

You may use the Service only lawfully and in accordance with these Terms. You must not:

• infringe intellectual property, privacy, publicity, confidentiality, consumer, or other rights;
• upload unlawful, deceptive, defamatory, exploitative, sexually abusive, or malicious content;
• use the Service for fraud, spam, harassment, discrimination, malware, credential theft, or unauthorized surveillance;
• attempt to bypass access, credit, payment, rate, security, or usage controls;
• reverse engineer or extract source code, models, system prompts, or underlying components except where applicable law expressly permits it;
• scrape or access the Service through automated means without written permission, except through an API or integration we expressly provide;
• misrepresent AI-generated material as human-generated where disclosure is required by law; or
• use outputs as the sole basis for decisions producing legal or similarly significant effects concerning a person.

5. AI features

AI outputs are probabilistic and may be inaccurate, incomplete, offensive, or similar to content generated for others. They are not professional, medical, legal, financial, or other regulated advice. You must independently review outputs for accuracy, suitability, rights clearance, and legal compliance before using or publishing them.

You are responsible for your inputs and use of outputs. Do not submit personal, confidential, or sensitive information unless you have authority to do so and understand that it may be processed by our AI service providers as described in the Privacy Policy.

6. Your content and generated outputs

You retain ownership of content you submit. You grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, process, adapt, transmit, and display that content only as needed to operate, secure, improve, and provide the Service, comply with law, and carry out settings or actions you request. This license ends when the content is deleted, except for copies lawfully retained, content shared with others, and rights required to complete existing transactions or resolve disputes.

As between you and Crumbroad, and to the extent permitted by law, you own generated outputs. We assign to you any rights we may have in those outputs. This does not grant rights in third-party material, other users' content, or Crumbroad technology, and does not guarantee that an output qualifies for intellectual-property protection or is unique.

7. Creator marketplace

A creator who publishes a listing represents that the listing and digital product are accurate, lawful, functional as described, and do not infringe third-party rights. The creator grants Crumbroad a non-exclusive, worldwide license to host, reproduce, format, promote, and display the listing and previews for operating and marketing the marketplace.

Unless a listing or checkout expressly says otherwise, the identified creator is the seller of a marketplace product and the buyer contracts with that creator for the purchase. Crumbroad provides the marketplace and payment integration and may assist with support, refunds, disputes, fraud prevention, and enforcement. Sellers must provide all legally required trader, tax, product, and consumer information and remain responsible for their content, taxes, customer obligations, and compliance.

Paid sales are processed as direct charges through the seller's connected Stripe account. Crumbroad charges the seller a platform fee equal to 20% of the gross proceeds remaining after applicable Stripe processing fees, subject to any different fee clearly disclosed before publication or sale. Refunds, disputes, reversals, taxes, currency conversion, and payment-provider adjustments may reduce seller proceeds or create an amount owed. Stripe's separate terms apply to connected accounts and payment processing.

Marketplace license to buyers

Unless the listing states a different license, a completed purchase gives the buyer a non-exclusive, worldwide, perpetual license to use and modify the purchased template for the buyer's own personal, internal-business, and commercial end projects. The buyer may not resell, sublicense, publish, or distribute the template itself, substantially unchanged or as a competing template product.

8. Paid plans, credits, billing, and cancellation

Prices, billing periods, included credits, taxes, and material conditions are shown before purchase. Payments are processed by Stripe; Crumbroad does not receive complete payment-card details. You authorize the applicable recurring charges until cancellation.

• Subscriptions: subscriptions renew automatically for the displayed billing period until cancelled. You may cancel at any time through the available billing controls. Cancellation normally takes effect at the end of the paid billing period. Unless mandatory law requires otherwise or we expressly approve a refund, cancelling a subscription does not create an automatic refund, credit, or proration for the remaining paid period; paid access continues until the cancellation date shown in Stripe or the Service.
• Credits: one-time top-up credits do not expire. Credits included with a subscription expire at the end of the applicable billing period. Credits are not money, are non-transferable, and have no cash value except where law requires otherwise.
• Payment failure: we may suspend paid features or downgrade an account if payment cannot be completed.

9. Consumer withdrawal and refunds

Nothing in these Terms limits mandatory consumer rights. If you are an EEA consumer, you generally have 14 days to withdraw from a distance contract without giving a reason, subject to statutory exceptions.

For digital content supplied immediately, the right of withdrawal may be lost only after you expressly consent to immediate performance and acknowledge that you will lose that right. For services started during the withdrawal period at your express request, you may owe a proportionate amount for the service supplied before withdrawal; the right may be lost after full performance where the legally required consent and acknowledgement were provided. Any checkout request for immediate supply is separate from acceptance of these Terms.

Outside mandatory withdrawal, guarantee, defective-content, or other statutory rights, completed payments are non-refundable. Subscription cancellations normally stop future renewals only; they do not automatically refund the current paid period. We may nevertheless issue full or partial refunds at our discretion. To request cancellation, withdrawal, or a refund, email legal@crumbroad.com with your account email, order details, and request. Approved refunds are sent through Stripe to the original payment method and timing depends on the payment network.

10. Third-party services and connected applications

The Service relies on third parties such as Supabase, Vercel, OpenAI or another configured AI provider, Stripe, PostHog, and Google. Their services and any connected applications may be governed by separate terms. We are not responsible for third-party services outside our control. When you authorize an external application, you direct us to share the approved information until you revoke access or the authorization ends.

11. Crumbroad intellectual property

Crumbroad and its licensors own the Service, software, interfaces, branding, documentation, and all related rights, excluding user content. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose. No other license is granted.

12. Copyright and rights complaints

If you believe content on Crumbroad infringes your rights, email legal@crumbroad.com with your contact details, identification of the protected work or right, the disputed content and URL, the basis of your claim, and a statement that the information is accurate. We may remove content, request further information, or restrict repeat infringers.

13. Suspension and termination

You may stop using the Service at any time. You may request account deletion at security@crumbroad.com. We may restrict, suspend, or terminate access where reasonably necessary to address a material breach, security risk, illegal conduct, non-payment, harm to users or the Service, or a legal requirement. Where appropriate, we will give notice and an opportunity to remedy.

Termination does not erase payment obligations, completed marketplace licenses, or provisions that by their nature should survive, including ownership, disclaimers, liability, dispute, and enforcement provisions.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We do not promise uninterrupted or error-free operation, specific results, continued availability of any feature, or that AI outputs or marketplace content will be accurate, lawful, unique, or suitable for your needs. Mandatory statutory warranties and consumer guarantees remain unaffected.

15. Liability

Nothing excludes liability that cannot legally be excluded, including liability for intentional misconduct, gross negligence where applicable, death or personal injury caused by negligence, fraud, or mandatory consumer rights.

Subject to the previous paragraph, Crumbroad is not liable for indirect, incidental, consequential, special, exemplary, or punitive loss, or loss of profits, revenue, data, goodwill, or business opportunity. For free use, our aggregate liability is limited to EUR 100. For paid use, our aggregate liability arising from the Service during the 12 months before the event giving rise to the claim is limited to the greater of EUR 100 or the amount you paid Crumbroad during that period. These limits apply only to the extent permitted by applicable law.

16. Indemnity for business users and creators

If you use the Service on behalf of a business or sell marketplace content, you will indemnify Crumbroad against third-party claims, losses, and reasonable costs arising from your unlawful content, listings, sales, breach of these Terms, or infringement of another person's rights, except to the extent caused by Crumbroad. This section does not apply to consumers to the extent prohibited by law.

17. Governing law and disputes

These Terms are governed by Polish law. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your habitual residence. Polish courts have jurisdiction, except that consumers may bring claims in any court available under mandatory consumer law. Before filing a claim, please contact legal@crumbroad.com so we can try to resolve it informally.

18. Changes to these Terms

We may update these Terms to reflect legal, security, product, or business changes. We will post the revised Terms and update the effective date. For material changes, we will provide reasonable advance notice through the Service or by email where required. Continued use after the effective date means acceptance, but changes do not retroactively reduce accrued consumer rights.

19. General

If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. A delay in enforcement is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a reorganization or transfer of the Service, subject to applicable consumer law. These Terms and incorporated policies are the complete agreement concerning the Service.

20. Contact

Questions, complaints, withdrawal notices, and legal notices may be sent to legal@crumbroad.com or to the postal address in Section 1.